Returns & Exchanges

At Pi, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns on all devices. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure your satisfaction or your money back.

1

Initiate Your Request

Log in to your Pi account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

3

Ship to Pi

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the hardware condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing